Urgent tenant guidance
Check for danger before attempting anything. For fire or immediate danger to life, leave and call 999. Never touch damaged wires, wet equipment or exposed electrical parts.
Urgent? Call, don’t wait for an email.
For fire or immediate danger to life, call 999. For managed-property repairs, call Tenant Link on (023) 8036 6555 and follow the answerphone when the office is closed.
If safe, see whether neighbouring homes or street lights are also without power, and check the network’s outage information. Check whether your bill is paid or your prepayment/token meter has credit; contact your supplier for billing or credit issues. For a power cut or electricity network emergency, call 105 free of charge, including outside office hours. SSEN’s current website uses 105; Tenant Link’s original guide also lists the older SSE contact 03457 643643.
If only your home is affected and there is no burning smell, damage or water, check accessible fuse-box trip switches. Use the current SSEN instructions linked below or call 105 for help if you are unsure. Do not remove covers, touch fuses, repair wiring or repeatedly reset a switch that trips again; stop and report the fault. The original Tenant Link guide links to a video about resetting trip switches. Treat it as supplementary, not a reason to attempt unsafe work.
Outside office hours, try only the safe checks you understand before seeking out-of-hours help. An unresolved urgent fault or risk to a vulnerable person must not wait. If it is non-urgent and can safely wait, report it on the next working day. If your landlord uses Tenant Link for tenant-find or rent collection only, contact your landlord to arrange repairs. If your property is fully managed and you pay rent to Tenant Link, call (023) 8036 6555; when the office is closed, follow the instructions on the answerphone. Explain whether neighbours are affected and the results of any safe checks.
