To reserve a home, you pay a holding deposit of up to one week’s rent. For a shared tenancy, this limit covers the whole property. We normally have 15 days to agree the tenancy, unless we agree extra time in writing.
Your holding deposit is normally refundable. It can only be kept for the reasons allowed by law, which we explain in our application guide. Where a refund is due, the usual deadline is seven days. With your agreement, we can put it towards your tenancy deposit or first rent once the agreement is signed.
Please complete your and your guarantor’s reference forms within 24 hours if possible. This is our turnaround target, not a legal deadline—tell us if you need more time. Once your references are accepted, the remaining tenancy deposit is normally due within 24 hours.
Your tenancy deposit is capped at five weeks’ rent, or six weeks if the annual rent is £50,000 or more. It must be protected in an approved scheme within 30 days, and you’ll receive the required deposit information.
For a usual private tenancy, you won’t be asked to pay rent before both sides have signed. After signing and before you move in, the limit is normally one month’s rent—or 28 days if you pay weekly.