01
Step 1 and 2: staff, then senior staff
Raise your concern first with a member of staff. If it is not resolved, ask for it to be escalated to senior staff.
Service & feedback
If something hasn’t gone as it should.
We want to understand your concern and put things right where we can.
02
Step 3: write to the Directors
If you remain unhappy, write to The Directors, Equity Property Services Ltd, 19 London Road, Southampton SO15 2AE.
03
Still unresolved?
After you have received a Final Viewpoint letter, an unresolved complaint may be taken to The Property Redress Scheme.