Urgent safety guidance

Carbon monoxide alarm sounding?

Treat the alarm seriously. Make everyone aware and get all people and pets outside into fresh air immediately. Do not stay inside to investigate.

Urgent? Call, don’t wait for an email.

For fire or immediate danger to life, call 999. For managed-property repairs, call Tenant Link on (023) 8036 6555 and follow the answerphone when the office is closed.

Call 999 Call Tenant Link

Gas emergency service: 0800 111 999Call gas emergency service

Leave, then call for help

Stop using suspected fuel-burning appliances if you can do so safely on the way out. Opening doors/windows or turning off appliances must not delay evacuation; do not go back inside to do these tasks. The original guide suggests completing tasks before leaving — safety takes priority over that sequence. From outside, call the free, 24-hour National Gas Emergency Service on 0800 111 999 for suspected gas-appliance carbon monoxide danger, and follow its advice. Do not re-enter or restart appliances until professionals confirm it is safe, even if you feel well or the alarm stops.

SGN: carbon monoxide safety

Get medical advice promptly

Carbon monoxide cannot be seen or smelled. Symptoms include headache, dizziness, nausea or vomiting, tiredness and confusion, weakness, chest or muscle pain and shortness of breath. They may improve outdoors, but that does not mean you are safe. Call NHS 111 promptly for suspected poisoning symptoms. Call 999 for difficulty breathing, sudden confusion, loss of consciousness, weakness, or chest or muscle pain after suspected exposure. Do not drive yourself to A&E.

NHS: symptoms and when to call 111 or 999

Notify the team and prevent a recurrence

When everyone is safe and emergency help has been contacted, call Tenant Link on (023) 8036 6555. If your landlord uses Tenant Link for tenant-find or rent collection only, contact your landlord to arrange repairs. If your property is fully managed and you pay rent to Tenant Link, call (023) 8036 6555; when the office is closed, follow the instructions on the answerphone. Make sure everyone in the household knows how to respond to the alarm. Keep ventilation clear and report appliance or alarm faults. Fuel-burning appliances must be properly installed and maintained by qualified professionals. Never use a barbecue, camping stove or portable generator indoors.

Maintenance and emergency overview

Need a person?(023) 8036 6555 lettings@tenantlink.co.uk