Tenant Link Complaints Procedure
Step One
If you have a complaint, we will endeavour to resolve the issue in the first instance.
The staff member you are dealing with should be informed of your complaint and will advice you of what corrective measures are in place to resolve the issue.
Step Two
If you feel that the staff member is not dealing with the matter to your satisfaction, you may ask for a senior member of staff to oversee the issue, who will endeavour to resolve the matter to a satisfactory conclusion.
Step Three
If you feel the matter is still not resolved we ask the matter to be put into writing describing your cause of complaint, and detailing what action you would consider necessary to resolve the matter. Tenant Link will act fairly between landlord and tenant disputes. This letter should be addressed to-
The Directors
Equity Property Services Ltd
19 London Road
Southampton
SO15 2AE
We will respond in writing to you within 14 days, in our experience this process will result in a satisfactory end to nearly all matters of dispute.
Step Four
If you still remain dissatisfied with the outcome of your complaint after dealing with the Tenant Link Director, once you have received a Final Viewpoint letter, you may approach the Property Ombudsman.
Information can also be found online at www.tpos.co.uk.Â
Tenant Link reserve the right to refuse arbitration, and to enter into disputes of the third party nature or disputes that have no legal basis or of no context.
