Urgent safety guidance

If you smell gas.

Treat a suspected gas leak inside or outside seriously. Call the free, 24-hour National Gas Emergency Service on 0800 111 999 from a safe place.

Urgent? Call, don’t wait for an email.

For fire or immediate danger to life, call 999. For managed-property repairs, call Tenant Link on (023) 8036 6555 and follow the answerphone when the office is closed.

Call 999 Call Tenant Link

Gas emergency service: 0800 111 999Call gas emergency service

Make people safe

Open doors and windows if you can do so safely without delaying escape, then get everyone outside and keep others away. If safely accessible, turn off gas appliances and the gas supply at the meter’s emergency control valve (usually a handle turned a quarter-turn/90 degrees). Never enter a cellar or basement to reach a meter or investigate a leak. Do not smoke, light flames, turn electrical or light switches on or off, or use equipment that could spark. Do not use your phone inside the affected area. Call 0800 111 999 from outside and follow the adviser’s instructions. Do not re-enter until the emergency engineer says it is safe.

SGN: what to do if you smell gas

If you smell gas outside

Move away from the affected area, avoid naked flames and sources of ignition, and call 0800 111 999 as soon as possible. Follow the emergency service’s advice and wait at a safe distance for the engineer to investigate.

If anyone feels unwell

Carbon monoxide cannot be seen or smelled. Symptoms include headache, dizziness, nausea or vomiting, tiredness and confusion, weakness, chest or muscle pain and shortness of breath. They may improve outdoors, but that does not mean you are safe. Call NHS 111 promptly for suspected poisoning symptoms. Call 999 for difficulty breathing, sudden confusion, loss of consciousness, weakness, or chest or muscle pain after suspected exposure. Do not drive yourself to A&E.

NHS: carbon monoxide poisoning Carbon monoxide alarm guidance

Then notify Tenant Link

Once everyone is safe and you have called the gas emergency service, call Tenant Link on (023) 8036 6555. If your landlord uses Tenant Link for tenant-find or rent collection only, contact your landlord to arrange repairs. If your property is fully managed and you pay rent to Tenant Link, call (023) 8036 6555; when the office is closed, follow the instructions on the answerphone. After the emergency has been dealt with, you can use the maintenance form for a non-urgent written report.

Non-urgent maintenance report Maintenance and emergency overview

Need a person?(023) 8036 6555 lettings@tenantlink.co.uk